1. Information We Collect
We collect the following information when you register and use our services:
- Account information: your name and email address provided at sign-up.
- Order information: the service ordered, the public social media link you submit, and the quantity requested.
- Payment information: payments are processed by Razorpay. We do not collect or store your card, UPI, or bank details on our servers — this data is handled directly by Razorpay under their security standards. We only receive a payment reference (payment ID) confirming a successful transaction.
- Technical data: basic device, browser, and usage information that may be collected automatically to keep the service secure and reliable.
2. How We Use Your Information
- To create and manage your account and authenticate you.
- To process orders and deliver the services you request.
- To process payments and prevent fraud.
- To provide customer support and respond to your enquiries.
- To improve, maintain, and secure our website and services.
- To comply with legal and regulatory obligations.
3. Cookies
We use essential cookies and similar technologies (including secure authentication tokens) to keep you signed in and to operate the website. These are necessary for the service to function. Any analytics or optional cookies, if used, are limited to understanding aggregate usage and improving the site.
4. Third-Party Services
We rely on trusted third-party providers to operate our service:
- Firebase (Google): authentication, database, and hosting infrastructure.
- Razorpay: payment processing.
- Analytics providers (if enabled): to understand website usage.
Each provider processes data under its own privacy policy. We encourage you to review Google's and Razorpay's privacy policies.
5. Data Sharing
We do not sell your personal information. We share data only with the service providers above as needed to operate the service, or where required by law.
6. Data Security
We use industry-standard measures, including encrypted connections (HTTPS) and secure authentication, to protect your information. However, no method of transmission or storage is completely secure.
7. Data Retention
We retain your account and order data for as long as your account is active or as needed to provide services, resolve disputes, and comply with legal obligations.
8. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us. Some data may be retained where required by law.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect once posted on this page.
11. Contact
For any privacy questions, contact us at Voxonsocial@gmail.com or +91 90370 87037.